RETURNS
1/ RETURN POLICY
- Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included.
- Return time frames are either 30 days (from the delivery date) or final sale; this is indicated in each item’s description located on the product page.
- Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded.
- Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window.
- Be advised that all returns have a 7 day shipping window from the day the RMA is assigned.
- Shipping charges are not refundable.
- Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged.
*Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued.
2/ RETURN CHARGES
A fee of $9.95 will be deducted from your refund for the first return label created per order. If you have multiple returns on the same order, a fee of $4.95 for each additional return label will apply. Please note that outbound shipping charges are not refunded when making a return. (if there is)
3/ RETURN PROCESS
Step 1: If you have an account, please log in and view your order to start your return process. If you checked out as a guest, please create an account with the email address used on your order.
Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says “Create a Return Label” on the Order History page of your account. If you see a link that says “Click here for Returns,” please contact customer service at [email protected] to start your return. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label.
Please note:
We accept returns within 30 days* of delivery, unless items are marked ‘Final Sale.’ All items must be unworn, unwashed and undamaged
EXCHANGES
Product on Prettyparadestore are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to offer exchanges.
REFUND
Returns will be processed within 5 business days from the date we receive your package. If an RMA is not provided with your refund delays can take up to 2 weeks.
Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement.
FAQS
How do I return multiple items from one order?
When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. Please be sure to follow the directions given for each product you are trying to return. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Prettyparadestore is unable to process your refund if products are returned to the incorrect address.
What does Final Sale mean?
FINAL SALE items are not eligible for refund, exchange, or store credit. If you have questions on sizing, please contact us.
CONTACT US
- Address: CHCC1203, N/ở CC Viglacera TL N01, Trung Hoa, Cau Giay, Ha Noi
- Phone: +84 933 165 988
- Email: [email protected]